All providers using our platform are covered by our liability insurance which covers all damages above €500.
For damages below €500or the first €500of any larger damage, you need to directly reach out to the provider and align with him/her on the compensation that you may expect from them.
You can find the provider's contact details in the confirmation email that you received prior to the first appointment.
To ensure a smooth reimbursement process for the insurance relevant cases above €500, please contact us by sending an email to email@example.com within 24 hours of the damage occurring and include a photo of the damage as well as a cost estimate.
For further information on our insurance, please go to the following URL https://www.helpling.de/haftpflichtversicherung.