Valid until 31.12.2021

Please inform us about any damages occurring during an appointment within 24 hours of the appointment taking place. Please provide us with a photo of the damage and a bill or cost estimate.
Incase the value of the damage is above €350, we will forward your claim to our liability insurance.

For damages below €350 or the first €350 of any larger damage, you need to directly reach out to the provider and align with him/her on the compensation that you may expect from them. 



Valid as of 01.01.2022

Please inform us about any damages occurring during an appointment within 24 hours of the appointment taking place. Please provide us with a photo of the damage and a bill or cost estimate.
Incase the value of the damage is above €25, we will forward your claim to our liability insurance.

For damages below €25 or the first €25 of any larger damage, you need to directly reach out to the provider and align with him/her on the compensation that you may expect from them.