Do you need help?


Something didn't go as expected, what can I do?
Am I insured in case of a damage?
Valid until 31.12.2022 All providers using our platform are covered by our liability insurance which covers all damages above €25. For damages below €25 o...
Wed, 8 Feb, 2023 at 1:38 PM
Something was damaged. What should I do?
Valid until 31.12.2022 Please inform us about any damages occurring during an appointment within 24 hours of the appointment taking place. Please provide u...
Wed, 8 Feb, 2023 at 1:35 PM
How can I give my cleaner feedback?
Many service providers appreciate your direct feedback in person, right after they have completed the booking. However, you also have the option to rate y...
Tue, 14 Mar, 2023 at 5:17 PM
How can I recommend my cleaner?
You would like to recommend your service provider to friends and colleagues?  Here we show you two ways to do this easily and conveniently via your user pr...
Tue, 6 Jun, 2023 at 5:23 PM
Can I report a problem?
You can access our service portal through different sections in your Helpling account. Use our service portal to submit an request easily and conveniently....
Tue, 6 Jun, 2023 at 6:08 PM
My service provider has not appeared yet, what can I do?
Your appointment is scheduled, but your service provider is not there yet? Of course, there can always be emergencies. From the moment your appointment ...
Thu, 16 Mar, 2023 at 12:51 PM
My service provider canceled the appointment, what can I do?
Your appointment is coming up, but your service provider can't make it? If the appointment has not yet been cancelled, use the following function to...
Tue, 6 Jun, 2023 at 5:17 PM