Your appointment is scheduled, but your service provider is not there yet?

Of course, there can always be emergencies. From the moment your appointment starts, use the following function to contact your service provider and find out when you can expect him.

The service portal helps you to easily and conveniently create a suitable request.

Once you have opened your service portal, please click on "Report a problem".

Afterwards, click on "My Cleaner is not here / did not show up" and select your current appointment.

Several options are available to you below.

For example, you can contact your service provider directly by phone, or if you decide to wait a few more minutes, you can return to the request at any time.