Do you need help?

Features and Functionality

What can I do with my customer account?
How can I reset my password?
Please go to the URL https://www.helpling.de/users/sign_in and click on 'reset password'. Now enter your email address and click 'send'. We ...
Tue, 13 Dec, 2022 at 10:20 AM
Why should I create a customer account?
A user account allows you to view all your past and future appointments, manage them, get in contact with your provider via the messaging tool and view and ...
Thu, 28 Nov, 2019 at 9:58 AM
Where can I download the app?
Please go to the URL https://play.google.com/store/apps/details?id=com.helpling.app.customer&hl=de to download the Android app. Please go to the URL ht...
Tue, 13 Dec, 2022 at 10:17 AM
How can I change my address?
Unfortunately, changing your address through your account is not a feature that is currently available. If you'd like to update your address, please s...
Thu, 28 Nov, 2019 at 10:20 AM
How can I contact my provider?
Once you have a provider confirmed, you'll be able to contact him or her through the messaging tool on your Helpling account - just click on the 'Me...
Thu, 28 Nov, 2019 at 10:22 AM