Do you need help?

Booking options

What do I need to know when placing my booking?
Who are the service providers and how can I find one that suits my needs?
Helpling is a platform used by self-employed service providers. As a customer, you can compare provider profiles when going through the booking process: You...
Thu, 28 Nov, 2019 at 1:53 PM
How much does the service cost?
That depends! On helpling.de you can book self-employed service providers who set their own prices. As a customer, you therefore chose your preferred price ...
Thu, 28 Nov, 2019 at 1:56 PM
For which days and times can I place a booking?
You can book a service provider for 7 days a week, between 8am and 7pm. In order to increase your chances of finding someone quickly, you can also add sever...
Thu, 28 Nov, 2019 at 1:59 PM
What is the minimal booking duration?
For one off appointments, the minimum booking duration is 3 hours, for regular bookings, 2,5 hours are the minimum. 
Thu, 28 Nov, 2019 at 1:59 PM
Which booking frequencies are available?
You can book a single clean or place a regular booking on a weekly or bi-weekly basis.    
Thu, 28 Nov, 2019 at 2:00 PM
There's no provider available at my preferred booking time. What can I do?
As the cleaners are all self employed, we aren't ever able to guarantee their availability. If no one is shown as available for your preferred time, ...
Thu, 28 Nov, 2019 at 2:03 PM
There's no provider available at my preferred booking time. What can I do?
As the cleaners are all self employed, we aren't ever able to guarantee their availability. If no one is shown as available for your preferred time, ...
Thu, 28 Nov, 2019 at 2:12 PM
In which cities can I book a service via Helpling?
Helpling is used by service providers all over Germany. In order to find out if providers are available in your area, simply enter your postcode here.  
Thu, 28 Nov, 2019 at 2:13 PM
Which services are available?
Helpling is a platform for service providers who offer help with all sorts of household chores. These include a standard domestic cleaning, as well as garde...
Thu, 28 Nov, 2019 at 2:14 PM
Does the clean include laundry and ironing?
Not all service providers perform laundry and ironing tasks. We therefore recommend communicating your wishes regarding this to your provider before the app...
Thu, 28 Nov, 2019 at 2:15 PM