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Cancellations

How can I skip an appointment or cancel my booking?
How can I close an open request?
Have you made a request and would now like to end it?  To close your open request, please send an email to kontakt@helpling.de. We will process your ema...
Wed, 10 Jul, 2024 at 3:33 PM
How can I cancel a single booking?
Would you like to cancel a single appointment? Visit the "Home" section in your user profile and click on your order.  Then please se...
Thu, 11 Jul, 2024 at 11:16 AM
How can I cancel my regular booking?
You want to cancel your entire regular order? Please log in to your user profile and select the order which you would like to cancel.   To cancel ...
Wed, 17 Jul, 2024 at 12:57 PM
Do I have to pay a cancellation fee when I want to cancel a booking?
Cancellations up to 48 hours before the appointment start is always free of charge. If you cancel at shorter notice, the service provider may charge yo...
Thu, 11 Jul, 2024 at 1:21 PM
Is there a contract period?
You can cancel your booking with Helpling at any time, there is no specific contract period. Please note, however, that if you cancel less than 48 hours...
Wed, 17 Jul, 2024 at 12:58 PM