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Payment handling

How does the payment process on the platform work?
Which payment methods do you offer?
You can pay by Visa, Mastercard or American Express. In addition, direct debit via SEPA & SOFORT is available as a payment method. As of 17.03.2021 ...
Mon, 8 Feb, 2021 at 11:51 AM
Why does Helpling not offer PayPal as a payment method?
As of 17.03.2021 billing agreements via PayPal cannot be offered on the Helpling platform any longer due to the new requirements related to Strong Customer ...
Mon, 8 Feb, 2021 at 11:52 AM
Can I pay in cash?
Never pay with cash or mobile payment methods. All payments are settled online via the payment method you have stored.  To check again which payment me...
Fri, 31 Mar, 2023 at 3:18 PM
When will I be charged?
As soon as your appointment is over, your provider can confirm the invoice in their profile and thereby trigger the payment. This usually happens shortly af...
Thu, 28 Nov, 2019 at 3:28 PM
What is stripe?
To ensure highest standards of security and stability, we chose to partner with Stripe. Stripe is a third-party secure-payment provider. Stripe holds all y...
Thu, 28 Nov, 2019 at 3:29 PM
I have received an email saying that my payment has failed - what can I do?
In order to make a payment, please go to your account settings at the following URL and then click on "edit&q...
Tue, 13 Dec, 2022 at 10:36 AM
How can I change my payment details?
In order to change your payment details, please click here and then on "edit" next to the payment method.  
Thu, 28 Nov, 2019 at 3:40 PM
The appointment took place, but I have not been charged yet, what do I need to do?
The payment is taken when your provider has confirmed that they have completed the scheduled appointment - this is usually done as soon as the booking has f...
Thu, 28 Nov, 2019 at 3:34 PM
I was charged a wrong amount, what should I do?
Incase you have been charged an unexpected amount, please get in contact with us on  
Thu, 28 Nov, 2019 at 3:49 PM
Do I have to pay for travel?
There is no charge for travel expenses, they are included in the hourly price you see when placing your booking.  
Thu, 28 Nov, 2019 at 3:49 PM