You can pay by credit card (Visa, Mastercard or American Express). In addition, direct debit via SEPA & SOFORT is available as a payment method.
Thu, 18 Jul, 2024 at 10:18 AM
As of 17.03.2021 billing agreements via PayPal cannot be offered on the Helpling platform any longer due to the new requirements related to Strong Customer ...
Thu, 18 Jul, 2024 at 10:19 AM
Never pay in cash or other mobile payment methods. All payments are settled online via the payment method you have stored. To check again which payment...
Thu, 18 Jul, 2024 at 10:22 AM
As soon as your appointment is over, your provider confirms the invoice in their profile and thereby triggers the payment. This usually happens shortly afte...
Thu, 18 Jul, 2024 at 12:30 PM
To ensure highest standards of security and stability, we chose to partner with Stripe. Stripe is a third-party secure-payment provider. Stripe holds all y...
Thu, 18 Jul, 2024 at 12:34 PM
Log in to your user account, go to the account settings and click on “Edit” next to “Payment method”. Please enter valid payment details here to re-initiate...
Thu, 18 Jul, 2024 at 12:36 PM
In order to change your payment details, please go to the account settings and then clicck on "edit" next to "payment method".
Thu, 18 Jul, 2024 at 12:38 PM
The invoice is issued as soon as your cleaner has confirmed that the appointment has been completed. This usually happens very soon after the end of the app...
Thu, 18 Jul, 2024 at 12:46 PM
If you have been charged an unexpected amount by your cleaner, you can request a correction of the invoice and the resulting refund in our service portal. ...
Thu, 18 Jul, 2024 at 12:48 PM
There is no charge for travel expenses, they are included in the hourly price you see when placing your booking.
Thu, 18 Jul, 2024 at 12:49 PM
